About Us

LA SAFE sponsors two programs in Los Angeles County that help improve mobility in the region:

  • 511
  • Kenneth Hahn Callbox System


Each program gives drivers the tools needed to travel safely throughout Los Angeles County.



In 1988, the Los Angeles County Service Authority for Freeway Emergencies (SAFE) was formed to manage the freeway callbox system within the county. Counties in California have the authority to place a $1 per vehicle registration surcharge on each vehicle registered within the county. This pays for the management, installation, operation, and maintenance of all SAFE programs.


The legislation to create a Service Authority for Freeway Emergencies (SAFE) in California was enacted January 1, 1986 with Senate Bill 1199. This legislation required the California Department of Motor Vehicles (DMV) to collect revenue, and the California Highway Patrol (CHP) and California Department of Transportation (CALTRANS) to provide program oversight and operations support. The revenue collected by the DMV is a $1 fee for all vehicles registered within a county. The program oversight provided by CHP and CALTRANS are guidelines, procedures and approval for certain aspects of the callbox system. The primary goal of a SAFE is to provide call box services, then other motorist aid services with excess funds.


Guidelines were written by CalSAFE, CHP, and CALTRANS to provide consistent policies for a county to follow if it chooses to start a SAFE. CalSAFE is a voluntary association of all SAFE agencies within California.  Los Angeles County SAFE uses the guidelines to provide a framework for motorist aid services.